For EMERGENCY service requests, please call the following number: 518.562.2730
Your phone call will be answered anytime, day or night, and the service request information will be conveyed to your community's service team.
If you are unsure if your issue is considered urgent, please refer to our Guidelines for Service Requests page.
Online Service Request Form
For routine service work in your apartment or community, please submit your request through https://meron.appfolio.com/users/sign_in. You DO NOT need to pay your rent online to use this service. Sign up as you would to pay your rent, and click "maintenance request" in the column on the left. It is the easiest and most accurate way to resolve service issues.
Please fill out the form completely with detailed information that will help us do our job more efficiently. Your service request will be forwarded to your community's service team for completion.
You can expect that we will address any routine items within 24 hours once this online form is submitted.
Exceptions may occur if we need to order parts, or if something is happening at our community that requires our immediate attention, including weather conditions, utility emergencies, etc. We will do our best to communicate the status to you.
If you prefer to contact us by phone, our office number is 518.561.3742.